Refund policy
At Nina's Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent 30-day return and refund policy for eligible products.
Return Policy Summary
| Return Information | Details |
|---|---|
| Return Countries | United States |
| Return Window | 30 days |
| Product Condition | New only |
| Returns Accepted | Defective and non-defective products |
| Return Method | By mail |
| Return Shipping Label | Free |
| Restocking Fee | No cost |
| Refund Processing Time | Within 7 business days |
| Exchanges | Accepted |
Return Eligibility
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be new, unused, unworn, and unwashed
- Be in its original condition
- Include original tags and packaging, where applicable
- Not show signs of use, alteration, or damage caused by the customer
Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return.
Return Window
You have 30 days from the date your order is delivered to request a return.
Return requests submitted after the 30-day return period may not be accepted.
Return Method
Approved returns must be sent back by mail.
After your return request is approved, we will provide instructions for returning the item.
Free Return Shipping
For eligible approved returns, Nina's Fashion provides a free return shipping label.
Once your return request is approved, we will provide the necessary return instructions and prepaid return label.
Restocking Fees
Nina's Fashion does not charge any restocking fees for eligible returned items.
Exchanges
We accept exchanges for eligible products.
If you need a different size or an eligible replacement item, please contact our customer support team within the 30-day return period.
Exchange availability may depend on product availability.
Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return requirements.
If the return is approved, the refund will be processed to the original payment method within 7 business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account after we process it.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We will review the issue and provide appropriate return or replacement instructions.
Eligible defective or incorrect items can be returned under this policy.
Non-Returnable Items
Items that do not meet our return requirements may not be eligible for a refund or exchange, including:
- Items that have been worn or used
- Items that have been washed
- Items that have been altered
- Items damaged through customer misuse
- Items returned after the 30-day return period
How to Request a Return
To request a return or exchange, please contact us with:
- Your order number
- The item you want to return
- The reason for the return
- Any relevant details about the issue
Our customer support team will provide the next steps and return instructions.
Contact Information
Business Name: Nina's Fashion
Address: 3 Serramonte Center, Daly City, CA 94015, United States
Phone: +1 650-755-9300
Email: contact@ninasfashion.shop